Refund Policy

We want you to test before you buy — that is why every customer can request a free trial. Here is exactly when a refund applies. Last updated: July 2026.

1. Free trial first

A free trial line lets you check channels, stability and your device compatibility before paying. We strongly recommend using it.

2. 7-day money-back guarantee

If the service does not work on your side and our support team cannot fix it, you may request a full refund within 7 days of activation. Contact us before opening a dispute — most issues are solved in minutes.

3. What we need from you

• Your order email and the credentials we issued.
• A short description of the problem (channel names, error message, screenshot or short video).
• The device and app you are using, plus an internet speed test result.

We will attempt troubleshooting first: server switch, different app, or new credentials.

4. Refunds are not available when

• More than 7 days have passed since activation.
• Your internet connection, Wi-Fi, VPN or device is the cause of buffering.
• You simply changed your mind after significant usage.
• A specific channel or event was removed by the upstream source (channel line-ups can change).
• The account was shared, resold or suspended for breaching the Terms of Service.

5. How refunds are issued

Approved refunds are returned through the original payment method within 5–10 business days. Payment-processor fees may be deducted where the processor does not return them.

6. Request a refund

Email elqimys@gmail.com or message WhatsApp +212 669 475 875 with the subject "Refund request".